Refund Policy. ThirtySix Studios

This policy covers paid purchases related to apps published by ThirtySix Studios OÜ. Browsing this website is free and involves no purchase.

Purchases made through the App Store or Google Play

In-app purchases and subscriptions bought inside our apps are processed by Apple or Google, not by us. Refunds for these purchases are handled by the store you bought from, under its own rules:

Apple App Store: request a refund at reportaproblem.apple.com or through your Apple account.
Google Play: request a refund through the Google Play app or at Google Play Help.

Store refunds follow the store's own rules and timelines. If you have trouble with a store refund, write to support@thirtysixstudios.com and we will do what we can to help.

Purchases made on our websites

For purchases made directly on one of our websites, contact support@thirtysixstudios.com within 14 days of the purchase. Tell us which product you bought, the email address used, and the date. Approved refunds are returned to the original payment method. How long a refund takes to appear depends on your bank or card issuer.

Consumer rights

Nothing in this policy limits the rights you have as a consumer under the law of your country, including your rights under European Union consumer law.

Questions

Email support@thirtysixstudios.com and we will reply as soon as we can.